ITSM · Requester self-service · Phase 2
How can we help?
Submit a service request, track progress with your private access key, and add updates without needing a staff account.
Submit a request
A private access key is generated after submission. This release does not email the key; save it when shown.
Track an existing ticket
Enter your ticket reference and the private access key shown when it was created.
Privacy note
The reference alone is not sufficient. Public tracking requires the random access key. Do not share it with anyone who should not see ticket updates.
Portal scope: global/default service requests. Ticket tracking is restricted to this portal tenant and domain.